Terms of service

Last updated: 21 October 2026

Welcome to Madanshi. These terms cover how our website works, what you can expect from us when you order, and what we ask of you in return. We have kept them as short and readable as we can.

By browsing the site or placing an order, you accept these terms. If something here does not sit right with you, please write to us before ordering and we will explain or talk it through.

Madanshi Creates is a sole proprietorship owned by Ayushi Dass, based in Noida, Uttar Pradesh, India, selling anti-tarnish jewellery across India. Our GSTIN is [[GSTIN: TO BE ADDED BEFORE PUBLISHING]].

1. Documents that go with these terms

These terms work alongside our:

Together, these four pages and this one form the whole agreement between us. Please read them all before you order, as they cover things this page does not repeat.

2. Who can order

You need to be 18 or over to place an order.

If a piece is being bought for someone under 18, the order should be placed by a parent or guardian, in their own name and details, and paid for by them. They take on these terms as the customer.

By ordering, you confirm the details you give us are accurate and that you are using a payment method you are entitled to use.

3. Your account

You do not need an account to order. If you create one, signing in works through a one time code sent to your email or phone, so there is no password to remember or protect.

Please keep access to that email address and phone number secure, and let us know promptly if you think someone else can get into your account. You are responsible for what happens through it.

We may suspend or close an account that is being used for fraud or in a way that breaks these terms.

4. Our products, photographs and descriptions

We photograph our jewellery carefully and describe it as accurately as we can, including exact measurements on every product page.

Two things are worth knowing before you order:

Colours look different on different screens. Phone, laptop and tablet displays all vary, and a finish can read warmer or cooler than it does in person.
Small variations are normal. Because pieces are finished and packed by hand, there can be slight differences in tone, texture or placement between one piece and another, or between a piece and its photograph. This is a feature of handmade work rather than a fault.

Please use the listed measurements as your guide rather than the on screen size of a photograph. If you are unsure about anything, message us before ordering and we will describe the piece honestly.

Our anti-tarnish plating resists tarnishing but does not prevent it permanently, and no warranty is offered against tarnishing or wear. Section 3 of our Refund and Return Policy and our Jewellery Care Guide set this out in full.

5. Availability, pricing and errors

All items are subject to availability. Occasionally a piece sells out between your order being placed and our packing it, in which case we will contact you and refund you in full or send a replacement of equal value, whichever you prefer.

Prices are in Indian Rupees and include applicable taxes unless stated otherwise. We may change prices at any time, but a change will never affect an order already placed.

Very rarely, an item is listed at the wrong price or with the wrong description because of a technical or human error. Where that happens we will contact you before dispatch, explain what went wrong, and give you the choice of continuing at the correct price or cancelling for a full refund. We are not obliged to fulfil an order at an incorrect price.

6. How an order is made

When you place an order and pay, you are making an offer to buy. Your order is accepted when we dispatch it and send you a tracking number, and that is the point at which a contract is formed between us.

We may decline or cancel an order before dispatch, and we will always tell you why and refund you in full. This happens rarely, and usually for one of these reasons:

the item is out of stock or was listed at an incorrect price;
your pincode is not serviceable by our courier partners;
the payment could not be verified;
the order appears fraudulent, or is placed for resale in bulk without an arrangement with us;
the delivery address has a history of refused cash on delivery parcels.

7. Payment

Prepaid orders are paid in full at checkout through Razorpay, our payment gateway. Your card and UPI details go directly to Razorpay and are never seen or stored by us.

Cash on delivery is available. The delivery charge is paid online at checkout, and the product amount is paid in cash when your parcel arrives. Paying the delivery portion upfront covers the courier's cost if a parcel is refused, and it is what lets us keep offering COD.

If a payment fails or is reversed after dispatch, we may hold future orders until it is settled.

8. Delivery, returns and refunds

Dispatch times, delivery estimates, charges, tracking and what happens to undelivered parcels are all in our Shipping Policy.

What we cover if an order arrives damaged, incorrect or incomplete, how to claim within 48 hours with an unboxing video, refunds, and cancellations are all in our Refund and Return Policy.

Both form part of these terms.

9. Our content

The photographs, product images, text, logo, name and design on our website and social media belong to Madanshi Creates. Please do not copy, reproduce, resell or use them commercially, or present our pieces as your own product, without written permission from us.

You are very welcome to share our posts, tag us, and post your own photographs of pieces you have bought. That is the fun part.

10. Reviews, photographs and anything you post

If you leave a review or send or tag us in a photograph or video of your Madanshi jewellery, you give us permission to reshare it on our website and social channels with credit to you. Tell us any time if you would rather we took it down, and we will.

Please only post content that is your own and that does not include anything unlawful, misleading or offensive. We may remove content that does.

11. Using the site fairly

Please do not use our website or channels to place fraudulent or fake orders, interfere with the site's operation, scrape or copy it in bulk, or send abusive messages to the people who run it.

We are a small team and we answer every message ourselves. We will always be courteous with you, and we ask the same in return. We reserve the right to decline service where that breaks down.

12. Things outside our control

We are not liable for delays or failures caused by events beyond our reasonable control, including courier delays, strikes, extreme weather, natural events, power or internet failures, government restrictions and public health measures. If your order is caught up in one, we will keep you informed and work with you on a solution.

13. Our liability

We take responsibility for getting your order right, and our Refund and Return Policy sets out how we put things right when it goes wrong.

Beyond that, and to the extent the law allows, our total liability in connection with any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, such as a piece not arriving in time for an occasion.

Nothing in these terms limits your rights under the Consumer Protection Act, 2019, or any other law that cannot be excluded by agreement, and nothing limits our liability for fraud.

14. Links to other websites

Our site links to payment pages, courier tracking and social platforms that we do not control. We are not responsible for their content or their practices, so please read their own terms.

15. Privacy

How we handle your personal information is set out in our Privacy Policy.

16. Changes to these terms

We may update these terms from time to time. The current version is always on this page with the "Last updated" date at the top, and the version in force when you place an order is the one that applies to it.

17. Governing law

These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at Gautam Buddha Nagar, Uttar Pradesh.

Before it comes to that, please talk to us. Nearly everything is sorted out with a message.