Refund policy

Last updated: 21 October 2026

Every Madanshi order is packed by hand, and each piece is checked before the parcel is sealed. Even so, things occasionally go wrong in transit, and when they do we want to sort it out for you quickly.

This page tells you exactly what we cover, what we cannot cover, and how to reach us so we can help. Please have a read before you order, so there are no surprises later.

In brief

If your order arrives damaged, incorrect or incomplete, tell us within 48 hours of delivery and send an unedited unboxing video. We will replace or refund it.
We do not take returns for a change of mind, so please check the measurements and details on the product page before ordering.
Tarnishing and wear over time are part of how plated jewellery behaves, and are not covered. Our Jewellery Care Guide shows you how to keep a piece looking new for much longer.
Earrings cannot be returned once delivered, for hygiene reasons, unless they arrive damaged or incorrect.

1. The unboxing video, and why we ask for it

This is the one thing we need from you, and it is what lets us approve a claim straight away instead of asking you questions back and forth.

Please start recording before you open the parcel, and keep it running until every item is unwrapped. The video should show:

the sealed package with the shipping label visible;
the parcel being opened;
each item being taken out and unwrapped;
one continuous recording, with no cuts, edits or pauses.

Photographs on their own do not show whether something happened before or after the parcel was opened, which is why the video matters. Without one, we may not be able to approve a claim. Do still message us though, and we will take a look at what you have.

It takes thirty seconds, and we recommend doing it for every order, even when you are expecting everything to be perfect.

2. What we cover

We will replace or refund your item if, when it arrives:

it is damaged, meaning broken, bent, cracked or missing parts;
it is the wrong item, meaning something you did not order;
an item is missing from the parcel.

To claim, message us within 48 hours of delivery through any channel in section 7, and send:

your order ID;
the unboxing video;
clear photographs of the item and of the outer packaging.

We will look at it and get back to you within 3 working days.

How we put it right:

Wherever possible we send a replacement of the same piece, with no delivery cost to you.
If it is out of stock, you can choose a replacement of equal value or a full refund, including the delivery charge you paid on that order.
If we sent the wrong item, we arrange the exchange at no delivery cost to you. Please keep the item as it is until we let you know the next step.

3. What we cannot cover, and why

A change of mind.

This includes the colour, size, finish, weight or style not being what you pictured. Screens show colours differently, so every product page lists exact measurements and finish details. If you are unsure about a piece before ordering, message us and we will tell you honestly whether it will suit what you have in mind.

Tarnishing and discolouration.

Anti-tarnish plating slows tarnishing down considerably, but no plated jewellery resists it forever. Darkening over time, or discolouration from contact with water, sweat, perfume, deodorant, lotion, hair products, cleaning agents or humidity, is normal wear rather than a fault. Our Jewellery Care Guide covers how to avoid it.

Damage after delivery.

Bending, breaking, scratching, stone loss or a snapped chain caused by wear, pulling, dropping, sleeping in a piece, storing it loosely, or attempted repairs.

Earrings, once delivered, for hygiene reasons.

This does not apply if they arrive damaged or incorrect.

Free gift items, unless they arrive damaged or incorrect.

Claims made more than 48 hours after delivery.

We keep this window short so that we can raise the matter with the courier while the delivery is still recent, which is what allows us to resolve claims quickly.

Beyond the process in section 2, Madanshi does not offer a warranty or guarantee on its products.

Nothing on this page affects your rights under the Consumer Protection Act, 2019, or any other law that cannot be set aside by agreement.

4. Refunds

Once a claim is approved, we process the refund within 3 working days and send you the reference number.

Prepaid orders are refunded to the original payment method. Depending on your bank, it usually reaches you within 5 to 7 working days after we process it.
Cash on delivery orders are refunded by UPI or bank transfer. We will ask for the UPI ID or bank details registered in your own name, since we cannot send refunds to a third party account. Where the claim is approved, this includes the delivery charge you prepaid.

5. Cancelling an order

You can cancel for a full refund at any time before your order is dispatched, including the delivery charge. Just message us with your order ID as soon as you can.

Once the parcel is with the courier and a tracking number has gone out, we can no longer pull it back.

6. Refused, undelivered and returned parcels

A quick check of your address, pincode and phone number at checkout saves almost all delivery problems, so please take a moment over it.

If a parcel comes back to us because delivery was refused, the address was incomplete, the phone was unreachable, or nobody was available to receive it after the courier's attempts:

Prepaid orders: we refund the value of the products. The delivery charge and the cost of returning the parcel to us are not refundable, as the courier has already carried out the trip.
Cash on delivery orders: the prepaid delivery charge is not refundable, for the same reason. We may ask for the return leg to be covered before accepting a further order to the same address.

If you would like the parcel sent out again, we are happy to do that with a fresh delivery charge.